Privacy Policy
Last updated: October 2026
Who we are
OLUME is a creative and digital agency based in London, UK. Our website address is olumecreative.com. When we refer to "OLUME", "we", "us" or "our" in this policy, we mean the business operated under the OLUME brand. Our contact email is hello@olumecreative.com.
What information we collect
We collect information you give us directly — for example when you complete our project enquiry form, subscribe to The Edit newsletter, or send us an email. This may include your name, email address, phone number, company name and the details of your project or enquiry.
We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site. This is handled through standard web analytics tools and is used in aggregate form only.
How we use your information
We use your information to respond to your enquiries, manage our client relationships, send The Edit newsletter (only if you have subscribed), and improve how our website works. We do not sell your personal information to any third party, and we do not use it for purposes other than those described here.
If you become a client, your information is also used to manage proposals, contracts and invoicing through HoneyBook, our project management platform. If you subscribe to The Edit, your email address is stored in Klaviyo, our email marketing platform. Both platforms operate under their own privacy policies, which we encourage you to review.
Legal basis for processing
We process your personal information on the basis of legitimate interest (responding to your enquiry, managing our business), contract performance (if you are a client), or consent (if you have subscribed to our newsletter). You may withdraw consent at any time.
How long we keep your information
We keep enquiry and contact data for up to two years unless you become a client, in which case we retain the information for the duration of the relationship and for seven years thereafter as required by UK law. Newsletter subscribers remain on our list until they unsubscribe.
Your rights
Under UK GDPR, you have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing, and request data portability. To exercise any of these rights, contact us at hello@olumecreative.com. We will respond within 30 days.
Cookies
Our website uses cookies to understand how visitors use the site and to improve performance. You can manage your cookie preferences at any time — see our Cookie Policy for full details.
Third-party links
Our website contains links to external sites including our social media profiles. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this policy or how we handle your data, please contact us at hello@olumecreative.com.